Our Returns, Refunds & Complaints Commitment in Peckham
Your Satisfaction Guaranteed with Fresh Flowers in Peckham
At Flower Delivery Peckham, we are dedicated to delivering beautiful, fresh flowers to homes and businesses across Peckham. As your trusted local florist, we take pride in the quality and presentation of each arrangement. With our flower freshness guarantee, you can shop with confidence, knowing that your satisfaction is always our top priority.
Damaged-on-Arrival Policy
We carefully handcraft and package every bouquet for safe delivery. However, should your flowers arrive damaged or not in the perfect condition you expect, our damaged-on-arrival policy is here to protect your purchase. Please inspect your order upon delivery and get in touch with us as soon as possible—ideally within two hours of receipt. We may ask you for a photo of the damage to ensure a swift and fair resolution.
Flower Freshness Window
We back every order with our Peckham fresh flowers guarantee. Our flowers are sourced daily and arranged for maximum longevity and beauty. We promise your flowers will remain fresh and vibrant for at least five days from delivery, provided that the care instructions supplied with your bouquet are followed. If you experience wilting or quality issues within this freshness window, please reach out promptly for support.
Refunds and Replacements
Your happiness is at the heart of what we do. If your flowers arrive damaged, or if there is an issue with freshness within the guaranteed five-day window, we offer two solutions to make things right: a full refund or a complimentary replacement bouquet. Let us know your preference when contacting us, and we will process your request as efficiently as possible. Please note that to be eligible for a refund or replacement, we may need a photo of the product and details of the issue to help us investigate and improve our service further.
How to Raise a Complaint
We always strive to exceed your expectations, but should you ever feel dissatisfied with our flowers or service, your feedback is invaluable. To lodge a complaint, please get in touch with our team outlining the nature of your issue. Include your order details and any relevant supporting information. One of our customer service team members will acknowledge your complaint within one business day and work to resolve the matter promptly—usually within 48 hours. We are committed to transparent communication and fair resolutions for every Peckham customer.
Why Choose Flower Delivery Peckham?
When you order from Flower Delivery Peckham, you are supporting an independent business committed to serving our local community with integrity. We understand the importance of quality, reliability, and trust—qualities we uphold daily for our neighbours in Peckham. Whether you’re ordering for your home, as a thoughtful gift, or for your business premises, our dedication to fresh flowers and outstanding service is unwavering.
Thank You For Trusting Us
We appreciate your trust in Flower Delivery Peckham and are always here to help resolve any issue with your order. Thank you for supporting your local Peckham florist. Your satisfaction motivates us to deliver the best, every single day.
