Detailed Terms for Flower Delivery in Peckham & Surrounds

Flower Delivery Peckham: Shop Terms & Conditions

Introduction

Welcome to our Terms and Conditions for Flower Delivery Peckham. These terms govern your use of our online shop for sending beautiful bouquets and arrangements to Peckham and the surrounding areas. By placing an order with us, you are agreeing to be bound by these terms. Please read them carefully before making a purchase. These terms and conditions apply to all customers buying flower delivery services in Peckham and its surrounding localities.

1. The Order Process

To make the process of ordering flower delivery in Peckham smooth and straightforward, we have established an easy-to-use online platform. Customers can browse our collection, select desired floral arrangements, specify delivery dates and locations within Peckham and surrounding areas, and add messages to their orders.

Once you submit your order, it is reviewed by our team for availability of the selected flowers, recipient details, delivery date, and any special delivery instructions. You will receive an email confirming receipt of your order and processing status. If there are any issues with your order, our customer service team may contact you for clarification before dispatch.

Your order will be considered accepted when we send you a confirmation email stating that your chosen flowers are being prepared for delivery. At this point, a contract comes into effect between you (the customer) and us (the service provider).

2. Availability and Substitutions

While every effort is made to fulfil your order exactly as shown on our website, fresh flowers are subject to seasonal availability. In the event that certain flowers or materials become unavailable, we reserve the right to substitute them with flowers of equal or greater value and similar style or colour without advance notice. Substitutions are made to ensure timely delivery and the highest quality. If a significant part of your arrangement must be replaced, we will make reasonable efforts to contact you before proceeding.

3. Pricing and Payment

All prices shown for flower arrangements and delivery within Peckham and the surrounding areas are inclusive of VAT where applicable and are in Pound Sterling (£). The final amount payable includes all applicable charges, and there are no hidden fees.

Payments can be made securely via our approved payment methods during the online checkout process. We accept major credit and debit cards as well as other electronic payment methods as displayed at checkout. All transactions are subject to validation checks and authorisation by the card issuer or payment provider. If payment is not authorised, your order will not be processed.

We reserve the right to change flower arrangement prices and delivery charges at any time, but such changes will not affect orders already placed and confirmed.

4. Delivery

Our online flower delivery service covers Peckham and adjacent areas. Delivery is carried out on your chosen date, subject to availability. Same-day delivery may be available for orders placed before the cut-off time published on our website. Orders placed after the cut-off time, on Sundays, or on public holidays, will be delivered the next available working day.

It is your responsibility to ensure all delivery information is accurate. Please provide precise addresses, recipient details, and any relevant instructions to aid successful delivery. If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour or in a safe place at our discretion, unless otherwise specified in your instructions.

We make all reasonable efforts to deliver on the specified date; however, we cannot accept responsibility for late deliveries due to circumstances beyond our control (e.g., adverse weather, traffic disruptions). In such cases, we will strive to notify you as soon as possible and arrange delivery at the earliest opportunity.

5. Cancellations and Amendments

If you wish to cancel or amend your order, please notify us as soon as possible after placing it. Orders for flower arrangements may be cancelled up to 24 hours before the scheduled delivery date, provided that preparation has not yet commenced. Cancellations received less than 24 hours before delivery are processed at our discretion and may not be eligible for a full refund due to the perishable nature of flowers and preparations already made.

To amend delivery instructions or make changes to your order (such as recipient details or message cards), please contact us promptly. We will make every reasonable effort to accommodate amendments, but cannot guarantee changes can be made once the order is in preparation or out for delivery.

6. Refunds and Returns

We take pride in the quality and freshness of our Peckham flower delivery service. If you are dissatisfied with your delivered flowers or believe there is a fault with your order, please contact us within 24 hours of delivery, providing photographic evidence if possible. We may offer a replacement, partial refund, or full refund depending on the circumstances and at our discretion. Due to the perishable nature of fresh flowers, returns are generally not required unless specifically requested by us for inspection.

7. Liability and Warranties

We warrant that our flower delivery service in Peckham and surrounding areas will be supplied using reasonable skill and care. However, due to the natural characteristics of fresh flowers, exact appearance, size, or shade may differ from pictures or descriptions shown on our website.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss or damages (including inconvenience, loss of enjoyment, or emotional distress) arising out of delays, substitutions, or non-delivery where caused by factors beyond our reasonable control.

Our liability for any order (whether in contract, tort, or otherwise) shall not exceed the price paid for that order. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or in any way that would be unlawful to exclude under UK law.

8. Customer Responsibilities

By placing an order through our online flower delivery service to Peckham, you confirm you are at least 18 years old and legally capable of entering into binding contracts. You are responsible for ensuring all information provided to us (including order details and delivery address) is accurate, up-to-date, and complete. We accept no liability for delivery failures or delays caused by inaccurate or incomplete instructions.

If you choose to add a personal message to your order, you must ensure it is free from offensive, discriminatory, or unlawful content. We reserve the right to refuse to handwrite or print any message that, in our opinion, violates these standards.

9. Intellectual Property and Content

All content and images on our website are the property of our company or used with permission from the rightful owners. You may not copy, reproduce, modify, display, or distribute any website content without our prior written consent.

Any feedback or testimonials you provide in relation to our flower delivery service in Peckham may be used for promotional purposes, subject to compliance with applicable privacy rules. Personal information will be processed in accordance with our privacy policy and current UK data protection laws.

10. Governing Law and Jurisdiction

All terms are governed by, and shall be interpreted according to, the laws of England and Wales. Any disputes arising from the use of our online flower delivery service or from these Terms and Conditions will be subject to the exclusive jurisdiction of the English courts.

11. Changes to These Terms

We reserve the right to amend or update these Terms and Conditions at any time to reflect changes in our practices or for legal, regulatory, or security reasons. Updated terms come into effect immediately upon publication on our website. Existing orders will remain subject to the terms in place at the time of ordering, unless changes are required by law.

12. Additional Information

These terms apply to all customers using our flower delivery service across Peckham and neighbouring districts. If you have queries or require clarification regarding any aspect of these Terms and Conditions for Flower Delivery Peckham, please use the contact details provided on our website. We recommend you retain a copy of these terms for your records.

Thank you for choosing our Peckham flower delivery service. We are committed to delivering fresh, beautiful flowers with care and professionalism throughout Peckham and the surrounding areas.